General Privacy Policy Overview
ArchTextile is committed to safeguarding all personal and business information submitted through our platforms. Our privacy practices ensure transparent data handling complying with local regulations applicable to our operation in Singapore. This policy outlines how data is collected, used, protected, and your rights regarding personal information.
Definitions Used in This Policy
Below are explanations of key terms used throughout this policy to assist in understanding how ArchTextile manages personal data.
Information We Collect
ArchTextile collects data necessary to deliver software functionalities that meet business needs in the property and design sector.
Data Provided Directly by Users
Users may submit the following information when registering or using ArchTextile services:
- Full name and business contact details
- Company name and registration information
- Payment and billing details
- Project specifications and design data
- Support requests and communication logs
- User preferences for software customization
Data Collected Automatically
Certain information is gathered automatically during interactions with ArchTextile platforms:
- Device type and operating system
- IP address and browser settings
- Usage patterns within the software
- Date and time stamps of activities
- Cookie identifiers
- Error and crash reports for software maintenance
Data Received from Third Parties
In select scenarios, ArchTextile obtains user-relevant data from trusted partners to enhance service quality:
- Payment gateways for transaction verification
- Cloud service providers for data storage
- Authorized software integrators for functionality extension
Purposes of Data Collection
The data collected supports multiple operational goals, including but not limited to:
- Providing and maintaining business software solutions
- Customizing services based on user needs
- Facilitating billing and payment processing
- Ensuring software security and integrity
- Analyzing usage data to improve functionality
- Responding to user inquiries and support requests
- Complying with legal obligations applicable in Singapore
- Providing marketing communications with opt-in consent
Legal Basis for Processing Your Data
ArchTextile processes personal data based on lawful grounds defined under applicable privacy regulations:
- Contractual necessity for service provision
- Compliance with legal obligations
- Legitimate interests in improving software offerings
- User consent where applicable
Compliance With GDPR Principles
Although ArchTextile operates primarily in Singapore, we observe principles aligned with GDPR to uphold data protection standards.
- Data minimization ensuring we only collect essential data
- Transparency in data handling practices
- User rights facilitation including access and correction
- Safeguarding data through technical and organizational controls
- Data breach reporting procedures
- Regular privacy impact assessments for ongoing compliance
Sharing of Personal Data
ArchTextile does not sell personal data. Sharing occurs only with trusted entities to deliver software services effectively:
- Payment processors to handle transactions securely
- Authorized cloud storage providers under data protection agreements
- Third-party partners involved in service integration
- Legal authorities when mandated by law
- Support service providers for customer assistance
- Auditors and consultants for compliance purposes
International Data Transfers
Data may be transferred outside Singapore to collaborators or data centers following security protocols aligned with local regulations.
We implement standard contractual clauses and ensure data centers maintain recognized security certifications to protect transferred data.
Data Retention Policy
ArchTextile retains personal data only as long as necessary to fulfill service purposes or comply with legal obligations.
User account information is maintained during active service periods and deleted upon account closure unless otherwise required.
Communication records with users are stored for quality support and reference and removed after specified retention periods.
System logs are kept for security monitoring and troubleshooting, then regularly purged following internal protocols.
Users may request deletion of personal data where possible without compromising service or compliance needs.
Security Measures in Place
ArchTextile employs multiple technical and organizational safeguards to protect user data from unauthorized access, alteration, or disclosure.
- Encryption of data transmissions and sensitive information storage
- Regular security assessments and vulnerability testing
- Access controls restricting data access to authorized personnel only
Your Rights Regarding Personal Data
Users have rights related to their personal data, supporting transparency and control over their information.
- Right to access and obtain a copy of personal data processed
- Right to correct inaccuracies or update information
- Right to request deletion or restriction of data processing
- Right to object to direct marketing communications
- Right to data portability where applicable
- Request restriction of personal data processing where applicable and permitted by law.
- Withdraw consent to data processing at any time without affecting the lawfulness of processing based on consent before withdrawal.
- File a complaint with a relevant supervisory authority if you believe your data protection rights have been violated.
Exercising Your Data Protection Rights
At ArchTextile, we respect your rights regarding your personal data. You can submit requests related to your data including access, correction, deletion, or restriction through our dedicated contact channels.
We aim to respond to data requests within 30 calendar days. Complex cases may require additional time, which we will communicate promptly.
Marketing Communications
ArchTextile may send you promotional materials related to our business software solutions. You can opt out of marketing communications at any time using the unsubscribe mechanisms provided.
To unsubscribe from marketing emails, please click the unsubscribe link in any marketing message or contact us directly.
Children’s Privacy
Our services and website are not aimed at individuals under 18 years old. We do not knowingly collect personal data from children. If we learn of such data, it will be promptly deleted.
Third-Party Links
ArchTextile website may contain links to third-party websites. We do not control these sites and encourage reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
ArchTextile may update this privacy policy to reflect regulatory or operational changes. We will notify users of significant changes via our website or direct communication.